Privacy Policy

Muscle IQ ("we", "us", "our") is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains how we collect, use, disclose, and manage your personal information.

1. Who We Are

Muscle IQ is a mobile remedial and sports massage therapy business operating in Perth, Western Australia. ABN: 46 169 342 066. Contact: muscle-iq@outlook.com | 0423 432 215.

2. What Information We Collect

We collect personal information necessary to provide our massage therapy services, including:

• Name, contact details (phone, email, address)
• Health information including medical history, medications, injuries, and conditions
• Appointment history and treatment notes
• Health fund details (for rebate purposes)
• Payment information (processed securely, we do not store card details)
• How you heard about us (for marketing purposes, if provided)
• Marketing opt-in preference

3. How We Collect Your Information

We collect information:

• Directly from you via our website booking and contact forms
• During your intake assessment prior to treatment
• Via phone or SMS communication
• Through our booking platform (Halaxy or equivalent)

4. Why We Collect Your Information

Your personal and health information is used to:

• Provide safe, appropriate, and personalised massage therapy treatment
• Confirm and manage appointments
• Process health fund claims via HICAPS
• Send appointment reminders and follow-ups
• Send marketing communications (only if you have opted in)
• Meet our professional and legal obligations

5. Health Information

Health information is classified as sensitive information under the Privacy Act. We collect it only with your explicit consent, and only to the extent necessary to provide safe treatment. Your health records are stored securely and are not disclosed to third parties except as required by law or where necessary for your treatment (e.g. referral to another health provider with your consent).

6. Marketing Communications

We will only send you marketing communications (including email newsletters, promotions, and health tips) if you have explicitly opted in to receive them. You can withdraw this consent at any time by:

• Clicking the unsubscribe link in any marketing email
• Contacting us directly at muscle-iq@outlook.com
• Sending us an SMS to 0423 432 215

We comply with the Spam Act 2003 (Cth) in all marketing communications.

7. Disclosure of Your Information

We do not sell, rent, or share your personal information with third parties for their own marketing purposes. We may share your information with:

• Our booking platform provider (e.g. Halaxy) for appointment management
• Health fund providers (e.g. via HICAPS) to process your rebate claim
• Payment processors (for secure transaction processing)
• Legal or regulatory authorities where required by law

All third-party providers are required to handle your information in accordance with the Privacy Act.

8. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access. This includes:

• Encrypted transmission of data via HTTPS on our website
• Secure, password-protected storage of health records
• Limiting access to personal information to authorised personnel only
• Regular review of our security practices

9. Retention of Information

We retain health and appointment records for a minimum of 7 years from the date of last service, in accordance with Australian health records legislation. Marketing opt-in records are retained for as long as you remain subscribed.

10. Your Rights

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Withdraw consent for marketing at any time
• Lodge a complaint about our handling of your information

To exercise any of these rights, contact us at muscle-iq@outlook.com. We will respond within 30 days.

11. Complaints

If you believe we have not handled your personal information appropriately, please contact us first so we can attempt to resolve the matter. If you remain unsatisfied, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The current version will always be available on our website, with the last-updated date shown at the top of this page. Continued use of our services after any update constitutes acceptance of the revised policy.

13. Contact Us

For any privacy-related questions:
📧 muscle-iq@outlook.com
📱 0423 432 215
Muscle IQ, Perth, Western Australia